How can we help?
Why do I need a verification selfie?
It keeps Havony real. We compare your selfie with your photos so members know the person they’re talking to looks like their profile. Your selfie is never shown on your profile.
My account is on hold. What do I do?
A photo you added didn’t match your verification selfie. Open Havony and replace that photo with a clear photo of you — the hold lifts as soon as it matches.
How do I cancel Premium?
On your iPhone open Settings › your name › Subscriptions › Havony, then Cancel Subscription. You keep Premium until the end of the period you paid for. Deleting your Havony account does not cancel it.
Can I get a refund?
Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.
I bought something but don’t see it.
In Havony open Settings › Restore purchases. If it still doesn’t show, email us with the date of purchase.
What is Incognito mode?
A Premium feature: you can browse everyone, but only people you like can see your profile. Turn it on in Settings. If Premium ends, your profile becomes visible again.
How do I delete my account?
In Havony open Settings › Manage my account › Delete my account. Your profile, photos, selfie, face data and messages are deleted within 30 days.
How do I report someone?
Open their profile and tap Report or block. They aren’t told who reported them.
Email hello@havony.com. We usually reply within 2 business days. If someone is in immediate danger, contact local emergency services first.